We will be happy to change the shipping address for you order! Please contact us immediately via support wit h your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking HERE wit hin 48 hours of delivery  with your order number and pictures of the following:

the stamped initial/number on the outside of your envelope or box,the order packing slip with the stamped initial visible,a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot numberand a list of the babies that are missing.

We'll get back to you ASAP!

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Oh no! Please email our Customer Care team by clicking HERE within 42 hours of delivery with your order number and a list of the missing products. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap!

**Discontinued items will be issued store credit for the amount paid. 

We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking HERE within 48 hours of deliveryso that we may help you further.Please be sure to provide photos of your broken products with a photo of the bottom/side of the product so we can see the name of the affected items so we can best assist you!

Most of our products are vegan with exceptions. These products use goat milk or beeswax, derived from trusted Canadian sources:

Anti-Aging Serum, Color Intensifier, Charcoal Soap, Day Cream, Eye Cream, Equa Clay, Mask, H2O Primer, Hand & Body Moisturizer, Hydra Clay Mask, Lipstick, Mascara, Moisturizing, CreamNight, CreamPlant-based Tumeric Soap, Sunflower Face Scrub, Silicon Primer, Sensi Clay Mask, Tea Tree Soap, Tea Tree Gel, Lime Soap, Shea Butter Soap, Vitamin E Sunflower Soap

Our products are 100% cruelty free.

Baily Cosmetics is very passionate about animals and does not condone animal testing in any way. We are extremely proud to be cruelty free! No outside company tests on animals for us and our suppliers adhere to cruelty free development. We have chosen a producer that follows these values: viaGlamour Ltd. Canada